Frequently Asked Questions
DermaRee is a trusted certified supplier of home
beauty devices, personal care instruments and household health equipment,
providing wholesale, private label, OEM and ODM services for global importers,
beauty brands, salon distributors and cross-border sellers.
Below we have collected common questions raised by our B2B partners. If you
cannot find the answer you need, feel free to send us an inquiry directly. Our
professional sales team will reply within 24 working hours.
FAQ Questions & Answers
1. Q:
What products does DermaRee supply?
A: We provide wholesale, OEM and ODM services for home beauty devices, personal
care instruments and household health care equipment. Our product range covers
facial skincare machines, portable personal care gadgets and home wellness
devices with complete international certifications for global export.
2. Q:
Does DermaRee own its own factory?
A: DermaRee cooperates with multiple audited, certified manufacturing factories
with decades of production experience. We integrate stable supply chain
resources to offer one-stop customization, quality control and global export
services for our B2B clients.
3. Q:
Can I order private label / customized branded products?
A: Yes. We support private label service including custom logo printing,
customized outer packaging, user manual translation and color matching. We also
provide full ODM service for new product development.
4. Q:
What is your Minimum Order Quantity (MOQ)?
A: MOQ differs for standard wholesale items and customized OEM orders. Standard
in-stock products support small batch trial orders, while private label OEM
orders require higher MOQ. Contact our team to get exact MOQ for your target
items.
5. Q:
Can I get product samples before placing bulk orders?
A: Product samples are available for all models. Buyers need to cover sample
cost and shipping fee. Sample fees can be partially refunded after formal bulk
order confirmation under certain conditions.
6. Q:
What international certifications do your beauty & health instruments have?
A: Our devices hold ISO9001, ISO13485, CE, RoHS, FCC, FDA registration, UKCA,
PSE and other global certifications. We can provide complete test reports and
certification documents to support customs clearance in Europe, USA, Middle
East and Southeast Asia.
7. Q:
Can you adjust product functions for ODM projects?
A: Yes. Our technical team supports function adjustment, program optimization,
appearance mold modification and accessory upgrades according to your market
requirements for ODM cooperation.
8. Q:
How long is the production lead time for bulk orders?
A: For standard ready models, production takes around 7–15 working days. Custom
OEM & ODM bulk orders normally require 25–45 working days. The exact
schedule will be confirmed on formal proforma invoice.
9. Q:
What shipping methods can I choose?
A: We support sea freight, air freight and express delivery such as DHL, FedEx,
UPS. We can arrange shipping to your nominated forwarder or deliver goods to
your designated port or address.
10. Q:
What trade terms do you accept?
A: We commonly work with EXW, FOB, CFR and CIF trade terms. We can negotiate
suitable trade terms according to cooperation scale and shipping plan.
11. Q:
Can you help prepare export documents for customs clearance?
A: Yes. We can provide commercial invoice, packing list, bill of lading,
certification files and other required documents to support smooth import
customs clearance.
12. Q:
Do you supply product manuals in multiple languages?
A: We support English, Spanish, German, French and Arabic user manuals. You can
provide your target language version, or we arrange translation production for
customized orders.
13. Q:
What is your product warranty policy?
A: We offer standard warranty for all finished devices. The specific warranty
period depends on product model. Any quality issues caused by production will
be solved with replacement or component support as agreed in the sales
contract.
14. Q:
Can I mix different models in one container order?
A: Mixed container orders are acceptable, subject to minimum quantity
requirements for each model. Please discuss your mixed purchasing plan with our
sales manager in advance.
15. Q:
How can I get your latest product catalog and price list?
A: Please submit an inquiry via our website contact form or WhatsApp. Our sales
representative will send the updated electronic catalog and quotation after
confirming your purchasing demand.
16. Q:
Which countries and regions are your main export markets?
A: Our products are exported to Europe, North America, Middle East, Southeast
Asia, Latin America and Australia. We are familiar with different market access
rules for beauty and wellness devices.
17. Q:
Is technical support available after shipment?
A: Yes. We provide long-term technical support for our partners, including
product parameter consultation, fault analysis and after-sales guidance.
18. Q:
Can you support drop shipping business?
A: At present, we mainly focus on bulk wholesale, OEM and ODM for B2B
importers, brands and distributors. Drop shipping cooperation can be discussed
based on long-term stable order volume.
19. Q:
What payment methods are available for bulk orders?
A: We accept T/T bank transfer as the main payment term. Negotiation on payment
installment terms is available for long-term large-volume cooperative clients.
20. Q:
How quickly will you reply to my inquiry?
A: Our sales team responds to all website inquiries within 24 working hours.
For urgent demands, you can reach us directly via WhatsApp for faster
communication.
Still have other questions about wholesale, OEM
customization, certification, samples or shipment?
Contact our sales team and send your
inquiry now. We are ready to support your beauty and health device sourcing
project.
