Shipping Policy
Shipping Policy
Effective Date: July 2026
This Shipping Policy applies to all B2B wholesale orders, private label OEM orders, sample orders, and global bulk purchase orders placed through the DermaRee official website. This policy clearly defines order processing rules, shipping methods, delivery cycles, shipping cost standards, international customs regulations, delay processing rules, and package protection clauses for all global customers.
1. Order Processing Time
All orders will enter official processing and production arrangement after full payment confirmation.
- In-stock blank products：Processing completed within 3–7 working days
- OEM customized orders：Production and processing completed within 15–25 working days according to customization difficulty
- Sample orders：Arranged within 1–3 working days
Working days exclude weekends, official public holidays, and international festival suspension periods. Any order delay caused by customer modification of information, delayed payment, or uncertain customization requirements shall be borne by the customer.
2. Global Shipping Methods
DermaRee supports multiple international shipping solutions for global B2B customers, including international express, air freight, sea freight, and dedicated logistics lines. We will match the most suitable shipping method according to order quantity, customer destination, delivery time requirement, and cost budget.
- Express Shipping：Suitable for samples and small batch orders, fast delivery, stable tracking
- Air Freight：Suitable for medium bulk orders, balanced speed and cost
- Sea Freight：Suitable for large container wholesale orders, low cost for mass shipment
3. International Delivery Time
All delivery times are estimated reference cycles, not absolute guaranteed time, affected by international logistics congestion, customs clearance speed, local policy adjustment, and weather factors.
- North America & Europe：7–15 working days
- Southeast Asia & Oceania：5–12 working days
- Middle East & South America：12–25 working days
- Africa remote areas：15–30 working days
4. Shipping Cost Standard
Shipping fees are calculated based on actual order weight, volume, destination country, and selected logistics method. For bulk wholesale customers and long-term cooperative distributors, we support customized preferential shipping solutions and combined container shipping cost optimization.
All shipping costs will be clearly confirmed in the official quotation before order payment, and no hidden charges will be added after shipment.
5. International Customs & Tax Rules
DermaRee is responsible for exporting documents, factory inspection reports, and customs declaration materials. All import duties, VAT, customs clearance fees, and local regulatory fees generated by the destination country shall be borne by the buyer. Customers shall bear the responsibility for local customs clearance and compliance inspection.
If the package is detained, returned, or destroyed due to the customer’s local policy non-compliance, incomplete clearance documents, or personal reasons, we will not bear corresponding losses.
6. Package Safety & Damage Protection
All products adopt professional export-grade carton packaging, anti-collision foam protection, and sealed packaging to ensure safe international transportation. For individual damaged goods caused by logistics extrusion, collision, and transportation accidents, we support free replacement, partial refund, or after-sales compensation according to the actual situation after customer provides valid proof within 14 days after receiving goods.
7. Logistics Delay Explanation
International cross-border logistics may have uncontrollable delays including port congestion, airline suspension, customs inspection delay, local logistics suspension, and force majeure factors such as natural disasters and political events. Delays caused by objective factors do not belong to seller breach of contract, and we will actively assist customers in tracking and communicating logistics progress.
8. Wrong Address & Return Rules
Customers must ensure that the shipping address, contact information, and recipient information submitted during order confirmation are accurate. Any logistics failure, return cost, and secondary shipping cost caused by wrong address, invalid contact, or unclaimed package shall be borne by the buyer.
9. Policy Update
We reserve the right to update this Shipping Policy according to international logistics changes, shipping channel adjustments, and trade rule updates. The latest policy will be displayed on this page and take effect automatically.
